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Our Terms, Your Rights — What You Need to Know

F 451 operates under a clear legal framework so you know exactly where you stand when you open an account, make a deposit via bKash or Nagad, or request a withdrawal.

Account EligibilityJurisdiction-Dependent AccessData & Privacy RightsWallet Transaction TermsPolicy Contact Path
F 451 Our Terms, Your Rights — What You Need to Know
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

Your account data is stored securely and accessed only for the purposes stated in our privacy policy — account management, payment processing, and fraud prevention. We do not sell your personal data to third parties. Cookie use on the platform is limited to session management and analytics; you can adjust cookie preferences from your browser settings. If you want to know what data we hold on you, submit a data access request through the in-account help form or by email, and we will respond within the timeframe required under applicable law.

Data Retention

We retain account data for as long as your account is active and for the period required by applicable law after closure. Wallet transaction records are kept for compliance purposes.

Cookie Policy

Session and analytics cookies are used to keep your account secure and improve platform performance. No advertising cookies are placed without your consent via the cookie banner.

Account Security

Your account is protected by password and OTP verification. Never share your login credentials. If you suspect unauthorised access, contact support immediately to freeze the account.

Data Access Requests

You have the right to request a copy of the data we hold on you. Submit your request through the help form with your account ID and registered bKash, Nagad, or Rocket number for identity verification.

LEGAL CONTACT PATHS

Reach Us About Policy or Account Questions

If you have a question about how our terms apply to your account, how your data is handled, or how to request a change to your registered details, our support team handles policy queries directly. You can reach us through live chat, email, or the in-account help form — responses cover account-specific legal questions including wallet verification disputes and data access requests.

Live Chat Open the chat widget from any page for real-time help with account terms, wallet verification, or policy questions during supported hours.
Email Support Send detailed legal or data queries to our support email. Include your registered account ID and the wallet type — bKash, Nagad, or Rocket — for faster handling.
In-Account Help Form Log in and use the Help section to submit a formal policy request, including data access or account closure. We respond to written requests within our stated window.

Common Legal and Policy Questions

These are the questions we hear most often about how our terms work, what your rights are, and how to act on them.

Account eligibility depends on your local law and the regions we currently serve. You must confirm that accessing the platform is lawful in your location before registering.

Submit a data access request through the in-account help form or by email. Include your account ID and registered wallet number — bKash, Nagad, or Rocket — so we can verify your identity.

We retain transaction and identity records for the period required by applicable law after closure. Non-essential data is deleted in line with our retention schedule stated in the privacy policy.

We notify you by email to your registered address before material changes take effect. Continued use of your account after the effective date means you accept the updated terms.

Yes. If a bKash, Nagad, or Rocket transaction is not reflected correctly on your account, contact support with the transaction reference. We investigate and respond within our stated handling window.

We use session and analytics cookies only. You can adjust or withdraw cookie consent at any time through your browser settings or the cookie banner shown on your first visit.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.